Shipping/FAQ's

 Shipping Information

Shipping costs will be calculated at the time of checkout.

Orders under $75 $7.50
Orders over $75 Free


When will I receive my order?

PLEASE NOTE: DUE TO COVID-19 UNFORTUNATELY THERE MAY BE DELAYS ON DELIVERIES. IF YOU HAVE NOT RECEIVED YOUR PARCEL WITHIN 10 BUSINESS DAYS PLEASE CONTACT US. 

All orders are dispatched within 1-3 business days of your order being received. Delivery time frame is estimated between 2-5 workings days from your order being dispatched however please note in some instances (e.g. WA and rural locations) delivery may take up to 10  business days.

Tic Tac Toe & Co. are not responsible for late deliveries or loss relating to late deliveries however if you have any concerns please contact us and we will always do our best to ensure you have your orders ASAP.

What should I do if I haven't received my order?

If you have not received your order within 10 business days from receiving your confirmation email, please contact us at info@tictactoeco.com.au.

What should I do if I received a faulty item?

We always do our best to ensure the quality of our products before being shipped however if you do receive a faulty item, please contact us at info@tictactoeco.com.au with your order number.

    Tic Tac Toe Co. is committed to rectifying any issues and ensuring you love our products as much as we do however the decision to reimburse or provide a replacement product is at our sole discretion.

    How do I make changes to an order I’ve already placed?

    If you require changes to be made to an order please contact us at info@tictactoeco.com.au ASAP as changes can only be made to an order prior to a dispatch confirmation email being received.

    What is the return policy?

    Unfortunately for hygienic and safety reasons we cannot accept 'change of mind' returns.

    If your order is incorrect, has arrived damaged or you have any other issues, please contact us at info@tictactoeco.com.au within 5 business days of receiving your order.

    Where are you located?

    We are located in Melbourne, Australia.